Returns & replacements
Seven-day eligible returns
You may request a return within seven days of delivery for eligible unused items, with original packaging, accessories and proof of purchase. Eligibility for the exact item must be confirmed before a purchase is accepted. Payment and any COD refund method are confirmed during order review.
Damaged, defective or incorrect items
Email enquiry.motofy@gmail.com with your order or invoice reference, item name, a description of the problem and helpful photographs. We review the issue and confirm the replacement or refund route. Do not install or continue using a visibly damaged or incorrect item.
Before sending an item back
Contact us first for the correct return address and instructions. For eligible change-of-mind returns, the customer pays return shipping. Motor Gallery covers return shipping for verified wrong, damaged or defective items. Contact us before booking a return courier; pickup availability and the return address are confirmed by email. After receiving and inspecting an eligible return, we initiate the approved refund within seven business days. For COD purchases, an approved refund method is agreed securely with the customer after review; refunds are processed manually.
Fitment, installation and warranty
Check dimensions and compatibility before purchase. Tell us whether an item has been installed or used so we can assess the appropriate route. Later product faults are reviewed under the confirmed product warranty and applicable consumer rights.
Request or follow up
Use the email button above. Keep the email thread and your reference for follow-up. This is an email-assisted process; an automated return portal, courier pickup and online refund tracking are not active.
Order enquiries
An order request is not a purchase and collects no payment. There is nothing to refund for an unpaid enquiry. No policy statement limits applicable consumer rights.